Privacy Policy

This Privacy Policy explains how 7BitCasino may collect, use, store and share information when you visit the website, create an account, use gaming services or contact support. We aim to handle personal information fairly, securely and transparently. This policy is written for players in Australia and applies to information connected with your use of the 7BitCasino website and related services.

7BitCasino operates under licence OGL/2023/174/0082 issued by the Curaçao Gaming Authority and licence 0000091 from the Tobique Gaming Commission.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what information is required for legal and security purposes. We seek to collect information that is reasonably needed to operate the website, provide services, protect players and meet applicable requirements.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential details, username, account credentials, contact details and account preferences. We may also keep records of communications with you, including questions, requests, complaints and support conversations. This helps us identify your account, provide assistance, respond to requests and maintain accurate records.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request identity or verification documents and related information. This may include information shown on documents, verification results and records of checks carried out through service providers. Verification information may be used to prevent impersonation, account misuse, fraud, money laundering and other unlawful activity. You should only provide documents through the channels made available for that purpose.

Payment and transaction information

We may handle records about deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related checks. Payment information may be processed by payment service providers. We may receive transaction confirmations or limited payment details needed to complete a transaction, investigate an issue, prevent fraud and keep financial records. Where appropriate, sensitive payment credentials are handled by the relevant payment provider rather than stored directly by the website.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with website features. We may also record failed logins, unusual activity, session details and other events relevant to security and service performance.

Information from other sources

We may receive information from payment providers, identity and verification services, fraud prevention services, technical providers or other parties supporting the website. We may also receive information when you contact us, participate in a promotion or interact with our communications. Information received from another source is handled in line with this policy and the purpose for which it was provided.

How we use and share information

Personal information may be used for the following purposes. The specific information used depends on the activity and service involved.

To create, maintain and administer your account.
To provide gaming, account and website services and process requests you make.
To verify your identity, age, account ownership and eligibility.
To process deposits, withdrawals and other account transactions.
To conduct security, anti-fraud, risk and financial crime checks.
To detect, investigate and prevent suspicious, unlawful or prohibited activity.
To provide customer support, respond to questions and resolve complaints.
To communicate with you about your account, transactions, service updates, security matters and operational notices.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To understand website usage and improve features, performance, accessibility and security.
To keep business, transaction, verification and security records accurate.
To meet legal, regulatory, court, law enforcement and responsible gambling obligations.

Information may also be used to establish, exercise or defend legal rights, manage disputes, protect players and investigate security threats. Where information is used for marketing, you can choose to stop receiving promotional messages. Account, security, transaction and legally required communications may still be sent when necessary. Withdrawing marketing consent does not necessarily affect processing carried out for other purposes.

Sharing information

We may share information with carefully selected service providers that help operate the website. These providers may support hosting, information technology, customer support, payments, identity verification, fraud prevention, communications, analytics, security and record management. They should only use information for authorised services and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to meet a legal or regulatory obligation, respond to a valid request from an authorised body, protect the rights and safety of a person, investigate suspected wrongdoing, enforce applicable terms or manage a business transfer. We do not share personal information for unrelated purposes without an appropriate basis.

Some service providers may process information in countries outside Australia. When information is handled across borders, reasonable steps are taken to support appropriate protection and secure handling. Online communications and data transfers cannot be guaranteed to be completely risk-free, but safeguards are used to reduce the risk of unauthorised access, loss, misuse or disclosure.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device that can help the website remember settings, keep you signed in, support security, understand usage and improve website performance. Some cookies are needed for core functions, while others may support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some website features work, including sign-in, preferences or other account functions. Browser controls differ between devices and browsers, so you should check the relevant settings and help information for your browser.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information. These may include access controls, authentication procedures, monitoring, encryption or secure transmission methods, staff and provider requirements, and processes for detecting and responding to security incidents. No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and should contact support promptly if you suspect unauthorised access or activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, account and transaction history, security needs, dispute requirements and applicable obligations.

Closing an account does not always mean that all records are immediately deleted. Some account, identity, transaction, security and communication records must be kept for a period required by law, or for other legitimate purposes such as preventing fraud, resolving disputes and demonstrating compliance. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal requirements and the protection of other people’s information.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your data where it is no longer needed or where another applicable ground supports deletion. Some information may need to be retained.
Marketing consent: withdraw your consent to marketing communications or ask us to stop using your information for promotional messages.
Restriction or objection: in some situations, ask us to restrict or stop particular processing, subject to applicable exceptions.
Complaint: raise a privacy concern with us and seek information about how it has been handled.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@7bitcasinocasino.best. Please describe your request clearly and include enough information for us to understand which account or data it concerns. We may ask for reasonable information to verify your identity before responding. Do not send payment passwords or unnecessary sensitive information in your request.

We will review privacy requests and respond within a reasonable timeframe, subject to the nature of the request, identity verification, technical considerations and legal restrictions. If information cannot be provided, changed or deleted, we will generally explain the relevant reason where we are permitted to do so.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. We encourage you to review it periodically. Where a change is significant, additional notice may be provided through an appropriate website or account communication.

By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with how information is handled, you should stop using the relevant services and contact us about your concerns or privacy choices.